-Hello, Is that Mr Harris? I’m Doris from the Royal Bank of Scotland
-Yes, go on.
-Well someone in the bank spoke to you or your wife…
-That was me.
-Ah right. Well we don’t seem to have you on the system, Mr Harris. Can you give me your date of birth!
-Twenty-seven, o four, forty seven.
-Right then Mr Harris. That’s good. Can you hold on for a few minutes…or shall I phone you back?
-Eh…phone me back.
-Right then Mr Harris.
-Hi, is that Mr Harris?-this is Doris again.
-Hi.
-Right, I have Nineteen pounds and thirty-three pence for your home and contents insurance.
-Per month?
-Yes, that’s per month.
-I don’t know. I don’t have my policy to hand so I’m not sure how much I’m paying.
-Right, I’ll tell you what, I’ll send out the policy and you can cancel within thirty days if you don’t like it…there’s a cooling off period if you don’t want the policy.
-Eh…a cooling off from what?
-If you don’t like the policy you can cancel within fifteen-days.
-I’m a bit absent-minded. What if I forget to cancel?
-Well, we’ll reimburse you the money.
-You mean the money is taken out of my account if I forget to cancel?
-Yes, that’s right.
-Hm, I don’t think I like this method of selling. I’m being perfectly honest with you…when if I forget to cancel money gets taken out of my account. Can you not just send me the details and I’ll consider it?
-No, I’m afraid we don’t do that. But you can get back to me if you’re interested.
-Ok then, give me your number and I’ll check it out and if I’m interested I’ll get back to you. Ok?
-Ok Mr Harris.
